Online Learning Support

Please click on a question below. If your support query is not answered please call our helpline for technical support on 0845 260 0029 or [click here to use our online support form]

I’ve been trying to return to a saved course but the system keeps asking me for a Company Code and a Module Code rather than the User ID and Password I’ve been given.

I’m trying to resume my saved course but I haven’t got the required User ID and Password.

I’ve finished the course but I either forgot or failed to print my certificate. Is it possible to get another copy?

I’ve been trying to access the Candidate Review area but the system keeps asking me for a Company Code and a Module Code rather than the User ID and Password I’ve been given.

I’m trying to print my certificate but when I click on the ‘Generate Certificate’ button all I get is a blank page.

I’m trying to access the course but on the page where I enter my details such as email address the drop-down menus appear empty and will not let me proceed.

I’ve tried returning to my saved course but it’s taken me to the beginning.

I’ve tried returning to my saved course but it’s taken me to the wrong place.

I’m trying to access the training but where I work isn’t listed so I can’t log on.

I’d like to provide feedback or make a complaint.