Online Learning Support

Please click on a question below. If your support query is not answered please call our helpline for technical support on 0845 260 0029 or [click here to use our online support form]

I’m trying to print my certificate but when I click on the ‘Generate Certificate’ button all I get is a blank page.

There is a problem with the Adobe Acrobat Reader installation on your system which is preventing the browser plugin (which is installed by default) from functioning properly. Please contact your designated training manager to see if they can provide you a certificate via their Client Zone area. Alternatively you can try to retrieve the certificate again by accessing the Candidate Review area and entering your User ID and Password. The address for the Candidate Review area is https://www.editsots.com/candidatereview

Please remember to include the https prefix.

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